Fendi188 Privacy Policy – User Data Protection for Malaysia

When you register and use the fendi188 platform, we collect several types of personal information necessary to operate our services safely and effectively. This data collection is not intended to compromise your privacy — it is a fundamental requirement that allows us to process deposits, verify user identities, and keep your account secure.

The following are the categories of information collected by fendi188:

In addition to registration details, fendi188 also collects financial transaction information — including deposit and withdrawal records, payment methods used (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX via Maybank2u or CIMB Clicks), transaction amounts in MYR, and the timestamp of each transaction. This information is retained for financial record-keeping, regulatory compliance, and fraud prevention purposes.

We also collect automatic technical information collected when you browse or use the fendi188 platform, including your IP address, browser type, device operating system, pages visited, and session duration. This data is used solely to improve platform performance and detect suspicious activity.

The personal data we collect is used for specific, legitimate purposes. fendi188 does not use user data for anything beyond what is necessary to operate our platform. Here are the primary ways we use the information collected:

• Account management: Creating, maintaining, and securing your fendi188 account, including processing login requests and password recovery.
• Transaction processing: Processing deposits via Malaysian e-wallets and paying out winnings to your bank account or e-wallet within 30 minutes.
• Identity verification (KYC): To ensure that every user is a genuine individual who meets fendi188's platform eligibility requirements, including the minimum age limit.
• Fraud prevention: Detecting and blocking fraudulent activity, money laundering, or platform abuse that could harm other users.
• Customer support: To provide accurate and personalised assistance when you reach out to the fendi188 support team via live chat or email.
• Promotional communications: To send information about bonuses, promotions, and new fendi188 platform features — only to users who have not opted out of receiving such communications.
• Platform improvements: Analysing usage patterns at an aggregate level (not at the individual level) to improve the design, performance, and user experience of the fendi188 platform.
• Legal compliance: Meeting the reporting obligations required under applicable Malaysian law, including anti-money laundering requirements.

Fendi188 does not sell, rent, or trade users' personal data to any third party for marketing or commercial purposes. This is a core commitment that is non-negotiable. However, there are limited situations where we need to share data with certain parties to keep the platform running properly:

• Payment service providers: Required information is shared with payment processors such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX to process your deposit and withdrawal transactions.
• Game providers: Usernames and account IDs may be shared with game providers such as Pragmatic Play, PG Soft, and Evolution for the technical operation of games. These providers do not receive your personal financial information.
• Malaysian statutory authorities: fendi188 will disclose user data where required by Malaysian law, court order, or a formal request from a legitimate enforcement authority.
• Technical service providers: Companies that assist us with technical platform operations (such as server hosting and cybersecurity services) may have limited access to data solely for the purpose of performing those technical functions. They are bound by strict confidentiality agreements.

All third parties who receive fendi188 user data are required to protect that information to a security standard no lower than the one we apply ourselves. fendi188 is not responsible for the privacy practices of third parties that operate independently of our platform.

User data security is one of fendi188's highest priorities. We invest in robust security infrastructure and continuously update our protective measures to address the ever-evolving landscape of cyber threats.

The technical security measures we use at fendi188 include:

• 256-bit SSL Encryption: All data transmitted between your browser and fendi188's servers is encrypted using the latest Transport Layer Security (TLS) protocol. This means that even if the data were intercepted, it could not be read by any unauthorised party.
• Stored data encryption: Sensitive information such as passwords (stored as irreversible hashes), bank account numbers, and e-wallet details are stored in encrypted format within the fendi188 database.
• Internal access controls: fendi188 staff are granted access only to the data needed to carry out their specific duties. Access to sensitive user information requires multi-level authorisation.
• Real-time security monitoring: fendi188's automated monitoring system runs continuously to detect unauthorised access attempts, brute force attacks, and other suspicious activity.
• Two-factor authentication (2FA): fendi188 users are encouraged to enable two-factor authentication for an additional layer of protection on their accounts.

Fendi188 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored in your browser when you visit the fendi188 platform. They allow the platform to remember your preferences and deliver a more personalised experience.

You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality of the fendi188 platform. By continuing to use our platform after seeing the cookie notice, you consent to the use of cookies as described above.

As a fendi188 platform user, you have certain rights regarding your personal data, all of which we fully respect. These rights are central to our commitment to privacy and transparency:

• Right to access: You have the right to request a copy of the personal data we hold about you. fendi188 will provide this information within a reasonable timeframe upon receipt of a valid written request.
• Right to rectify: If any of your personal data is inaccurate or out of date, you have the right to request that fendi188 correct it. This can be done by contacting our support team.
• Right to erasure: In certain circumstances, you have the right to request deletion of your personal data. However, we may be required to retain certain data to fulfil relevant legal or contractual obligations.
• Right to object to processing: You have the right to object to the use of your data for specific purposes, particularly marketing communications. You may withdraw this consent at any time.
• Right to data portability: You have the right to receive your personal data in a machine-readable format for transfer to another service, subject to technical compatibility.
• Right to restrict processing: In certain circumstances, you may request that fendi188 restrict the processing of your data while a dispute is being resolved or a review is pending.

To exercise any of the rights above, contact the fendi188 support team via live chat or email at support@fendi188.im. We will process your request within 30 business days and may require identity verification before carrying out the requested changes.

Fendi188 retains users' personal data only for as long as necessary for the purposes described in this Privacy Policy, or as required by applicable Malaysian law. The following are our general data retention guidelines:

• Active account data: Retained for as long as your fendi188 account remains active, and for a reasonable period after account closure to allow for the resolution of any outstanding disputes or claims.
• Financial transaction records: Retained for a minimum of seven years in accordance with standard financial record-keeping requirements and anti-money laundering compliance obligations.
• KYC and identity verification data: Retained for the period required by applicable compliance regulations, typically no less than five years after account closure.
• Technical logs and analytics data: Typically retained for 12 months before being automatically deleted or anonymised.
• Customer support communications: Live chat conversation records and support emails are retained for two years for reference and quality control purposes.

Once the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked back to you personally.

The fendi188 platform may contain links or references to third-party services such as game providers or payment processors. This Privacy Policy applies solely to the fendi188 platform and does not cover the privacy practices of any third-party websites or services.

Fendi188 is not responsible for the content, privacy policies, or practices of any third-party websites or services. We encourage you to read the Privacy Policy of every third-party service you access through or in connection with your use of the fendi188 platform.

Fendi188 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or platform improvements. All changes will be published on this page with an updated revision date.

For material changes that significantly affect how we use your personal data, fendi188 will notify registered users via email or in-platform notification with adequate notice before the changes take effect.

Your continued use of the fendi188 platform after any changes to the Privacy Policy take effect will be considered your acceptance of the updated policy. The date of the most recent update is always displayed at the top of this document for your reference.

If you have any questions, concerns, or requests regarding this Privacy Policy or how fendi188 handles your personal data, please contact us through the following channels:

The fendi188 privacy team takes every enquiry seriously and will provide clear, helpful responses. We are committed to resolving any privacy concerns in a fair and transparent manner, in line with fendi188's core values.